Menu



Small Gestures - Big Results

Wednesday, September 20, 2017



Sometimes it’s the little things that transform people’s lives.

Remember the saying; what goes around comes around. In your quest for the bigger profit/loss picture are you missing the things that really matter? Read More

Choosing A New Location For Your Business

Wednesday, September 20, 2017



There are many reasons why a business might need to find a new location, from the redevelopment of their existing building to simply outgrowing the capacity of their premises.

Whatever the reason, location can be a critical factor in business success and it pays to give it careful consideration before signing the lease or purchase agreement. Read More

Can You Really Create Customers For Life?

Wednesday, September 20, 2017



Customers come and go. Competitors lure them away with offers that are sometimes impossible to match. Yet, the concept of ‘customers for life’ is tantalising, it’s something we’d like to have if only we could.

Perhaps if we view this concept as a target - something to aim for - it might be possible to get there.  Read More

Social Listening

Wednesday, September 20, 2017

We’ve heard it before - listening and hearing are two very different things.

If you are one of the growing number of businesses that are utilising the advantages of social media, you should appreciate that it is vital to listen to your customers, actively hear what they are saying and then act upon it.

Without any one of these three steps, the benefits that come from social media engagement might be squandered. Read More

The Client Whisperer

Tuesday, August 22, 2017



The Dog Whisperer has used proven techniques to tame some of the wildest dogs. His show has reached millions of viewers across the globe. What does Cesar Millan have to do with running a business?

His methods can help tame clients, too. Read More

Have You Ever Made A No-Brainer Decision Like This?

Wednesday, July 19, 2017

Decision Making

It has been said that there is no such thing as bad publicity and that might be true for the likes of Paris Hilton but most small business owners will want to avoid JB Hi-Fi’s latest advertising blooper.

This PR disaster has not only cost JB Hi-Fi a portion of their advertising budget but has damaged their reputation as well. Read More