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Rise Above Your Competitors

Tuesday, June 07, 2011

The internet has made it much easier to keep on top of your competitors’ activities with the spread of social media. Even if your competitors don't use social media, you can bet their customers and suppliers do. Read More

How To Keep The Cash Rolling In

Tuesday, May 10, 2011

Cash flow, as they say, is the lifeblood of any business. It doesn’t matter whether you’re making thousands of cars a year or selling lemonade to neighbours, if you’re stuck waiting for payment from customers then you can’t pay your suppliers for the next batch of products to sell.

Here are 10 tips to help you improve your cash flow. Read More

Get Your Staff Out of The Office

Tuesday, May 10, 2011

Your bookkeeper calls in one morning to say her son is sick and can’t go to school. She will have to stay home and look after him.

In some businesses that would mean writing off the productivity of that employee for the day with possible knock-on effects for meetings, projects or appointments. What if the employee could still contribute at least half a day to get crucial work completed? Or they might want to avoid using up a day of leave? Read More

Pick Another Number

Tuesday, May 10, 2011

"Customers like to know that a business has a local presence. If you have developed a large customer base in another state, consider renting a phone number with an area code for that state. Even if there is no local office, customers in that state will appreciate the acknowledgement - and the cheaper calls to a local number." Read More

Email When You Are Away

Tuesday, May 10, 2011

Are you connected to your email all day with customers, co-workers and business partners expecting an immediate response until home time?

Email etiquette is partly set by expectations. If you are in a role with high levels of communication, people will grow to expect a quick turnaround to their questions. This can be frustrating and annoying, but if they are customers it can also be a great opportunity to show off the company’s customer service.  Read More

How To Get Hold of Cash Quickly

Tuesday, May 10, 2011

"Liquidity" was a term little known to the non-financial world until two years ago when the Global Financial Crisis sucked the liquidity out of the world’s money markets.

For small business the crisis meant an end to cheap loans from banks, creating another crisis on its own. Small businesses rarely have a monetary buffer large enough to cushion against the inevitable hiccups that choke cash flow, most often a slow paying customer for a large job. So how can small businesses get their hands on money without resorting to loan sharks?  Read More